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| My bold burger. I ate mine sans veggies :| |
Last Sunday, my family and I ate at Hollywood Burgers at Gaisano Mall. It's a burger place with a diner concept, and I love diners. There's just something about them that screams comfort food! My mom told my dad, who loves burgers as much as I do, to try it. My mom and I tried it the week before and even though she is not a fan of burgers, she loved it.
The good
The food, of course! The patties were delicious and flavorful, definitely worth the wait. My parents just ordered 3 burgers to share but really, they should've ordered one each. The wait makes you hungry. Plus, it's so good you'd really look for more. We also tried the shake. It was creamy but for me, it could've used a bit more ice. The fries were also good, a crispier version of KFC's. I also loved the director seats, they were really comfy and they were something new to the usual seats in Davao.
The bad
THE SERVICE!!!! The service was horrible! I'm sorry but I really tried to be understanding but the service was infuriating--like they didn't have a system. The crew were running around like headless chicken, so of course, they really couldn't accommodate us. Some of the bad stuff that happened to us: our burgers arrived before our fries. I know, right? Burgers take about 20-30minutes to arrive and we had already eaten our burgers and everything, yet still no fries. The drinks also take too long to arrive, even water. My dad had to call the waitress' attention thrice. Totally unrelated to this visit but the last time my mom and I ate there, people who arrived later than we did got their order first..and to think we just ordered 1 burger (every order is important, no matter what!!). Lastly, when we were about to get our bill, I had to help the cashier and 2 other waitresses sort everything out. Nightmare!
I hope they'd soon fix their system. I'd hate to see people turned off by the bad service when in fact, they have good food. Maybe they should assign their staff to certain zones of the resto so they don't get confused when it comes to getting the bill (for example: it'd be like this is so and so's zone so she would be the go-to person for that particular zone). As a burger lover, I'll definitely be back..but I'll probably have my burgers to go!
Have you tried Hollywood Burgers? Well, what can you say?
